Frequently Asked Questions
Everything you need to know about your Trilogy beauty journey
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are Trilogy products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free, and the majority of our range is vegan-friendly.
What is your return policy for skincare items?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I check the status of my shipment?
Once your order has left our warehouse, you can use the 'Track My Order' link provided in your confirmation email or log into your account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.